Student Grievance Redressal Cell

National Board of Vocational and Skill Education (NBVSE)

Introduction

The National Board of Vocational and Skill Education (NBVSE) is committed to providing a fair, transparent, inclusive, and student-friendly educational environment. The Board recognizes the importance of addressing student concerns and ensuring that every learner receives timely support and appropriate resolution of grievances.

The Student Grievance Redressal Cell has been established to provide students with an effective platform to express their concerns, complaints, difficulties, or suggestions related to academic, administrative, examination, certification, and student support services. The objective of the Cell is to ensure that grievances are resolved promptly, impartially, and in a manner that upholds the principles of natural justice, transparency, and accountability.

Objectives of the Student Grievance Redressal Cell

The Student Grievance Redressal Cell aims to:

  • Provide students with an accessible and transparent grievance redressal mechanism.
  • Ensure timely and fair resolution of student complaints.
  • Promote a student-centric educational environment.
  • Protect the rights and interests of students.
  • Improve the quality of academic and administrative services.
  • Foster trust, accountability, and effective communication.
  • Encourage students to express concerns without fear of discrimination or retaliation.
  • Support continuous improvement in institutional processes and services.


Scope of Student Grievances

Students may submit grievances relating to:

Academic Matters

  • Course-related concerns
  • Study materials
  • Training and practical sessions
  • Academic support services
  • Faculty-related issues
  • Learning resources


Examination Matters

  • Examination registration
  • Hall ticket issues
  • Examination schedules
  • Assessment and evaluation concerns
  • Result-related grievances
  • Mark sheet discrepancies


Certification Matters

  • Certificate issuance delays
  • Verification-related issues
  • Errors in certificates
  • Duplicate certificate requests


Administrative Matters

  • Admission-related concerns
  • Registration issues
  • Student records
  • Communication delays
  • Institutional services


Fee-Related Matters

  • Fee payment issues
  • Transaction disputes
  • Refund-related concerns
  • Receipt discrepancies


Student Welfare Matters

  • Student support services
  • Harassment complaints
  • Discrimination concerns
  • Grievance regarding institutional conduct


Grievance Submission Procedure

Students may submit their grievances through any of the following channels:

  • Online Grievance Form
  • Official Email
  • Written Application
  • Student Support Desk
  • Grievance Redressal Cell


The grievance should contain:

  • Student Name
  • Registration Number
  • Course Name
  • Contact Details
  • Description of Grievance
  • Relevant Documents (if applicable)
  • Desired Resolution

Students are encouraged to provide complete and accurate information to facilitate effective review and resolution.

Grievance Handling Process

Step 1: Receipt of Grievance

The grievance shall be received and recorded by the Student Grievance Redressal Cell.

Step 2: Preliminary Review

The grievance shall be examined to determine its nature, scope, and the concerned department responsible for resolution.

Step 3: Investigation and Evaluation

The concerned authority may:

  • Review relevant records.
  • Seek clarification from involved parties.
  • Examine supporting documents.
  • Conduct necessary inquiries.


Step 4: Resolution

Based on the findings, appropriate action shall be taken and the student shall be informed of the outcome.

Step 5: Closure

The grievance shall be considered resolved after communication of the decision and implementation of the necessary corrective action, where applicable.

Time Frame for Resolution

NBVSE endeavors to resolve student grievances within:

15 to 30 Working Days

from the date of receipt of a complete grievance submission.

Complex cases requiring additional investigation may take longer depending upon the nature of the issue.

Confidentiality

All grievances submitted by students shall be treated with strict confidentiality.

Information related to grievances shall be disclosed only to authorized personnel involved in the investigation and resolution process or as required by law.

NBVSE is committed to protecting the privacy and dignity of all students.

Protection Against Retaliation

Students may raise genuine concerns without fear of intimidation, discrimination, harassment, or retaliation.

NBVSE strictly prohibits any adverse action against students who submit grievances in good faith.

Appeal Process

If a student is dissatisfied with the resolution provided, an appeal may be submitted to the competent authority for review.

The appeal shall be examined independently, and the decision of the reviewing authority shall be final.

Responsibilities of Students

Students are expected to:

  • Submit grievances honestly and responsibly.
  • Provide accurate information and supporting documents.
  • Cooperate during investigations.
  • Maintain respectful communication throughout the process.
  • Avoid submitting false, misleading, or malicious complaints.


Continuous Improvement

The Student Grievance Redressal Cell regularly reviews grievance records to identify areas for improvement in academic services, student support systems, administrative processes, and institutional governance.

NBVSE remains committed to creating a positive learning environment where student concerns are heard, respected, and addressed effectively.

Contact the Student Grievance Redressal Cell

Students may contact the Student Grievance Redressal Cell through the official communication channels provided on the NBVSE website.

Student Grievance Redressal Cell
National Board of Vocational and Skill Education (NBVSE)

“Your concerns matter. We are committed to listening, supporting, and resolving grievances with fairness, transparency, and accountability.”